Right of Withdrawal
Right of Withdrawal for Consumers
(A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their self-employed professional activity.)
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period shall be 14 days from the day
– on which you or a third party other than the carrier designated by you takes possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered as a single item;
– on which you or a third party other than the carrier designated by you took possession of the last good, provided that you have ordered several goods as part of a single order and these are delivered separately;
To exercise your right of withdrawal, you must inform us (Nutracosmetic GmbH, Theodor-Sanne-Strasse 6, 83233 Bernau am Chiemsee, telephone number: +49 172 8113754, email address: info@nutracosmetic.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or Expiration Reasons
The right of withdrawal does not apply to contracts
– for the supply of goods that are not prefabricated and for which individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
– for the supply of goods which are liable to deteriorate or expire rapidly;
– for the supply of alcoholic beverages, the price of which has been agreed at the time of concluding the contract, but the delivery of which can only take place after 30 days and the current value of which depends on fluctuations in the market over which the trader has no influence;
– for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
– for the delivery of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery;
– for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature;
– for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Model Withdrawal Form
(If you want to withdraw from the contract, please fill out this form and send it back.)
– To Nutracosmetic GmbH, Theodor-Sanne-Strasse 6, 83233 Bernau am Chiemsee, email address: info@nutracosmetic.de :
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
– Ordered on (*)/ received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
(*) Delete as appropriate.
